I purchased an oven from them and after opening the box found a crack on the handle bar being covered with a piece of tape so that i wouldn't notice it on delivery. In addition, after making all the correct connctions to the gas line (following the oven's manual) it would not light the oven's pilot - the oven did not work! I called the merchant and asked that they fix it to which they replied that i should do that. I then immediately asked to return the oven and that they honor their return policy. They replied that they would... read full review »