We purchased a double reclining leather couch from Hank's in Hot Springs. The purchase was conducted in a very businesslike manner. Everything went down hill from there. The couch was delivered by Hank's truck and assembled. The truck left and we tried both recliners. Only one worked. A call to Hank's "service dept. was answered, after the second call. A repair man came and lubricated the one mechanism. 15 months later the pull cable failed on the same side. We have been unable to get any service after letters and multiple calls. Service stinks at Hank's. read full review »