This is a 3 or 4 part series of complaints and information based letters we wrote after being delayed, delayed again, had our flight cancelled, etc... 1. We paid for First Class passage on a flight that was suppoosed to take off at 4:15pm on the 9th, land in Phoenix, pick up passengers, then fly to KC. THIS is what we paid good money for. What we got was: Delayed in the airport for an hour due to a service issue with the plane. Then told our flight was cancelled and we had to stand in line for another hour and a half where we were... read full review »