I cancelled my internet and home phone service back in July after terrible internet service. I returned 2 modems to Primus as instructed. In September, they proceeded to remove 124.67 from my bank account to pay for the modem. I called them, they said - "oh yes, you did return the modems. sorry." My problem? They have still not returned the money. After several phone calls, I was told 2 - 4 months to get the money to me. "Be patient"..."It is policy..." I am furious!! They will not let me speak to anyone above a Customer Service Supervisor. I feel trapped and without answers... PRIMUS SUCKS!!! read full review »