I had the same problem, signed up for the free trial, post and packing, then received a notification stating it would cost me extra, went on to live chat and was told Victoria: Hi, are you here to place an order? you: i placed a trial order for $4.95, then it asked me if i would like to upgrade free of charge for a speedier delivery, now I have received an email stating that it has charged me $14.90 Victoria: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details? you... read full review »