Vinotemp's customer service is absolutely terrible! I would not recommend purchasing from them directly. I ordered a brand new wine cooler ($1800) on 12/1/08 to avoid the hassles that might come from a used/refurbished unit. What a disaster. 1. It was damaged on arrival. Upon close inspection it was clear the damage was done during storage and/or prepping for an order. So, I was knowingly sent a damaged unit: there was a puncture that was patched; scratches in the stainless steel finish with obvious, unsuccessful attempts to... read full review »