It took 6 phone calls to get through their ridiculously ineffective voice mail system to get to a person to report a damaged gas line that was not leaking gas. I tried to explain 4 times to their emergency line that all the options I was told to try end up taking me to other WG depts who all said that it was not their job. Then they said all they could do was report the voice mail problems to their tech dept, but that was the ONLY phone number to call for customer service. Then 2 more calls trying other options that had nothing to do with... read full review »