I have tried to help this elderly woman with getting her Safelink cellphone replaced. I have been on the phone from 11:55 am to 2:17 PM only to get nowhere. They promised Mary ann a new phone last week and it should have been here this week. Well it is Nov. 19, 2009 and she still has no phone. I called Safelink at 11:55 am and I was then transferred to another dept. after receiving a interaction #58794767. I was then put on the phone with a woman named Leah(51742) AT 1:30 pm she then stated at 2:10PM That she had to transfer us to another... read full review »