Sent a tech to my home first week in November 2009 to repair gas fireplace insert (which was originally purchased from W. Energy 11 yrs ago) Tech went in an removed a lot of the inside parts, said gas valve 'bad' and needed replacing. But didn't know if they had one to fit. Later on phoned to see if I could see the name on the existing valve. I could not (and thought this is what we're paying $250 for?) Being fed up, I called a local place whose tech came out, saw the big mess that was left (and took phtoos btw) went... read full review »