On the 3.11.09, our daughter Emily Thomas-Ndukwu arrived at Terminal 4 Heathrow Airport to fly to Greensboro NC 3 hours before departure. She was requested to submit a outward bound ticket from the States which she had. She presented said ticket and was told the date had expired. We received a call in Lagos from a Delta representative who was rude, racist, unhelpful and arrogant even though we renewed the date on her ticket whilst talking to him. Subsequently I had to fly to London to sort out the problem, costing time, money and inconvenience plus a fee of $250.00 read full review »