Two months ago I payed my credit card balance in full. Little did I know, Chase doesn't actually let you pay your balance and any finance charges that are assesed during that month. Thus I still had a balance and that balance was assessed a late fee (I thought I payed the balance in full and didn't need to make another payment) and then it was asssessed another late fee. When I talked to customer service, I spoke with Cynthia Hernandez in San Antonio Texas and she acknowledged that they made it very difficult to pay off the balance... read full review »