My name is Kevin J Massingill. Since Oct. 5, 2009. My wife and I have tried to pay our car payment over the phone. We would get a confermation number and told everything has gone through. We made several attempts several reps. same answer. My wife contacted her bank only to find out that her bank has no record of Citi Financial processing the payment. We had tried to set up our payment on auto pay. No luck. I have had no troubles in making a payment this way. Until Citi Financial Auto. It has been an uphill battle to get them to process our... read full review »