The short of it is BEWARE of Brandsmart USA and extended warranty! Every step takes 5 business days, 5 days to order parts, 5 days to put a trace on the order parts, 5 days to find the order to find the order. Then it here is the replacement for your TV if it is not the same it will take 5 days to find another one that me be a replacement. Then guess 5 days to process the paper work to get the replacement. I'm into this for 46 days now!! I don't know if the all the same what I do know is "Customer Service" at Brandsmart is an Oxymoron! read full review »