On 22 dec 2009, we had serviced by miss shinki on the phone and by mail too to do the reservation for our customers. But she never did for us and not only this time, its had been a lot of times. I am disappointed because your staff 's shinki has not performed as she should due to we had so many times doing the reservation sure have problem, so how we can continuously to support your good company and this problem really cause us a lot of problem. I look forward to hearing from you and to a resolution of this problem. Please contact me at the above address or by phone. read full review »