Dear Sir or Madam, I have e-mail you Sony on several occasions, in this country, and in Canada etc. and as to date I have not received answers on how to fix my wife's Sony PRS 600 Ebook. So please can you help me in getting my problems fixed. The problem with this is that I went on to your web site, and I asked me if I wanted to download the new firmware updates, this I tried to do but unfortunately it has locked the reader up, saying that firmware has not fully completed, now I can not even get it to turn off. I been on some... read full review »