Illinois Regional Manager Jennifer Iser, she is the person who has control over all refunds for the state of Illinois. She refuses to approve any, no matter how much the clinic managers beg her to. She has been with the company since the beginning and slept with the founder Rich Morgan to get her "position". Since the new company Code Hennesy tokk over things have not changed. If you need to reach her regarding your refund status call her cell number /phone number removed/. read full review »