I placed an order in August. I got 2 items shipper separately as usual and never got the other 12 or so. One item was a birthday gift for hubby on Oct 5th which I still don't have. Anyway, I called them for 4 weeks and emailed as well in mid September looking for my order. I saved all the emails and have more than 10) Finally after calling 5 times and being on hold more than 33 minutes twice, I got through to someone who told me I could file for a lost package. They wanted me to fill something out and fax back. I asked them to fax it... read full review »