I bought a shirt for my daughter and she wore it once. I hand washed it per the label instructions and the little brown hearts bled all over the cream background. Forever 21's return policy is that the item can only be exchanged unworn to get a store credit. I emailed customer service and they stated again to me the above, "the item must be unworn" I want to warn EVERONE about buying something at this store. If they sell X number of these, or any clothing and the colors bleed and you can not return them! You do the math... what a scam! read full review »