In October of 2008, I called to refer to a Master Protection Agreement I had on a 37" TV and Sears rep said the warranty expired. I paid to have a technician to evaluate tv. Subsequently, I received a renewal notice from Sears informing me that the said TV was under Master Protection agreement through 10/31/2009. I then looked through my files and found the MPA. I called to report the error and Customer Solutions (dept.) that handles the agreements acknowledged that Sears was in error, but would not honor the MPA because she said it... read full review »