in april of 2009, my husband purchased some mugs and things from their site. they automatically signed him up for a twice-a-month automatic shipment program. within one week they shipped three shipments (supposed to be twice a month, they sent three in one week????). we returned all three shipments and were told it would take 2-3 billing cycles to post on our credit card. i've called every months since then; meanwhile 8 months later, still no refund. as of a couple of weeks ago, i could no longer speak with a human being; i could only... read full review »