BBT has been grossly insensitive to the needs of the customers. I have been asking BBT to reduce the 2 digit interest rate on my mortgage for almost 15 months. No one will listen to me. I kept on paying because I want to protect my credit. When my job advised me that my hours will be cut In July 2009, I knew that will pose a problem with keeping up with BBT'S exorbitant interest rate. I knew I am qualified for loan modification. I went to Christy James at the Hwy 85 branch submitted ALL the paperwork required for rate reduction and loan... read full review »