In approximately July of 2009 the alarm system monitored by Castle Rock Security, in broke. It went off in the middle of the night waking up my tenant and her small children. The tenant called me panic-stricken to notify me of the emergency and I tried to walk her through how to deactivate the alarm. The alarm would not deactivate. The security company called me later to notify my of the alarm. They offered no solutions on how to deactivate the system. I asked them to have a technician immediately call the tenants to walk them through... read full review »