Lately I have been disappointed in the way customer service has deteriorated across the country, but I've never been so disgusted by a company that I had to write about it. That is until my Dell computer ceased to work properly one day. First off i called Dell and stayed on hold for over an hour, I spoke to someone who informed me that I would be charged $69 for the help and then proceeded to fix the problem. I was told I needed to update my security software and so I did that as well. He said he would ship it to me and then call me to... read full review »