I could write a book on my travails with Verizon's customer service. As brief as I can: It all started when my (very) small business needed to switch from a residential DSL account to a business account. It took nearly a week for me to get my service connected, this is for my BUSINESS, my lively hood, and no one particularly cared who had a reason or solution as to why they could not turn it on, after me calling several days in a row. Of course it's nearly impossible to get to the person you need to speak to through the... read full review »