This company says their hours are 10-6PM EST and yet they never answer their phone no matter what time I have called (10 times so far). I canceled my account after getting the coffee because it was not what I expected. Two weeks later I $79.00 was debited from my checking account. I have never been able to contact them to get my money back. I chalked that up as money loss. It has been 9 months sine that fiasco. I check my account and there are 2 unauthorized charges of 79.00. I canceled my credit card now I travel the long journey of getting my money back. read full review »