Are BB&T customers aware after 2 calls to customer service within a billing cycle that they charge you $2.00 per call to speak to a customer service rep.? I got one on my statement for a 3rd call to find out why my new debit card had not arrived. I was told that one had not been ordered according to their records. Can you imagine getting charged for following up on a mistake made by the bank itself? The rep had to clear with a supervisor in order to refund the charge. I am calling local credit unions today to compare charge... read full review »