I have been on the telephone for 1 hour, & no answer. i have call several times & never got an answer. i requested a statement & never received it what is the problem? I have tried several attempts to contact the customer service department and there seems like they don't even answer the phone. What do I have to do to get someone to answer my questions? It is so upsetting that I have been trying to talk to someone at lucille Robert, and futhermore I have been waiting for my statement and have not receive it. I also notice that you are trying to increase my monthly payment and thats not in the agreement. read full review »