I also have had a horrible experience with Sears. I too tried to call the above number with no luck. Today was the 3rd attempt (no actually 4th attempt) to get my range fixed. A technician came out about a year ago, said I needed new hinges on my range and he of course didn't have them and wasn't even sure he could get them. Told me I should get a new range. Over a year later I purchase a warranty for about $250 and am told this will cover all service calls and repairs up to 500. I tell them the range needs new hinges, please don t... read full review »