I called Gateway to ask about a broken power button on my out-of-warranty laptop, which is two years old. They told me to send it in; they would assess the damage and call me with a quote. I could then either accept the repair work or have my laptop shipped back. First, though, they needed to put a $450 hold on my credit card. If I decided not to accept the repair work it would be refunded. If the repair work was less than $450, I would receive the balance. A week later, I got my laptop back fixed without ever receiving that call. There... read full review »