I am a Time Warner Cable customer (I have no choice). They have the worst customer service I have ever experienced. Whenever, they don't know the answer to the problem, they either say one of two things, 1. They will send a Technician down or 2. They put you on hold and NEVER comes back. Some of them are trainees that don't have a clue. Calling them is one of the most terrible calls a person can make. The Supervisors are good decent people, but you have beg to speak to one. When they create a problem, they don't know how to get out of it. read full review »