Issue began in February 2009 when carpet was installed. 3 installers who spoke Spanish came to my home. The one installer with the ability to speak & understand English left our home while the other two installers worked. The sides of the stairs were originallycovered with carpet. When I saw the boards were stained I asked the installers not to put carpet on the sides, not knowing they didn't understand English. The installed the carpet and did a horrible job. I complained. Empire had a supervisor come out and hot glue the pieces of... read full review »