Took a business trip from Raleigh to Denver last week. Was rerouted an additional stop and 4 hours- LOST ALL MY BAGS. Had to purchase $100 in clothing and be .medical equiptment. Return trip - LOST ALL MY BAGS again!! To "compensate" me- given a $100 off certificate to have the same great experience again. No thanks. Plus had to pay $80 for the privilege of having a "baggage service". Southwest from now on. Shyoouldn't be surprised, 5 years ago they "lost" my daughter who I paid extra for to be escorted- put her on a plan to Detroit by accident. United Airlines go away. read full review »