Our Sincere Apologies to Our Valued Customers from 3B Software I would first like to say that our poor level of customer service these past few months is simply inexcusable. We recently discovered nearly 2, 000 email messages from our customers that never got to our support representatives because of a technical “glitch” in the system. Further, we found out that our automatic response to our customers that sent these messages was also not working properly. Further still, the primary staff member responsible for responding to... read full review »