Stupidly I contacted this company online to unlock my phone. They promptly charged me thru Paypal and then sent me the following message:- We have been unable to obtain an unlock code for your phone using the imei number supplied. Although this model is generally un-lockable, there are instances where codes cannot be generated. This is due to unique phone variables and cannot be predicted in our preliminary report. As an apology for this, we would like to offer you a full refund and a free unlock code for your phone as soon as one... read full review »