For the past two months there has been a charge of $19.98 on my cell phone bill labeled "Premium TXT Messaging". I have never authorized any such service, and only rarely use text messaging at all. In talking today with Verizon customer service I was informed that they cannot refund the charges or cancel the service. I spoke with a supervisor and got the same unacceptable answer. They say that they are only acting as the billing agent for the provider, therefore cannot refund the money, even though the charge is made on my... read full review »