I live in France and my daughter studies in England. I wanted to buy her a laptop and it seemed easiest to do this through Dell. They delivered the lap top and the casing was damaged so it was returned and they replaced it with one that didn't get beyond the blue screen of death. It was returned and never replaced. Since this moment (two months ago) I have just had a string of frustrating emails, from a selection of people who I seriously doubt actually speak English. They are incapable of answering a direct question, they send... read full review »