Friday, December 11th, I called to request a $0 balance fax letter be sent to my office for 2 seperate credit cards that I had in the past with Sears. One Gold Master Card and one regular Sears Credit Card. Both of which have been at $0 balance for sometime now. My credit report still has not been updated, claiming both accounts still hold balances. On Friday I called customer service and was told that it was not a problem to have letters for both accounts sent to me, but that I needed to be by the fax machine to verify that I had received the... read full review »