On 30 Nov 2009 I received a bill For $241. I called Consumers Energy because the house is not occupied & knew the bill was inaccurate. I was told that they had estimated my bill & not actually read the meter. On 3 Dec I called again & gave them the meter reading. I was told my bill would be readjusted. The next day I received an email showing that the amount owed was STILL $241. I called again & was given the same run-around about the bill being readjusted. On 7 Dec they billed my credit card for that amount. These people are either totally ignorant or just plain don't care about customer service since they are a monopoly. read full review »