How I loathe it when big companies think they can afford to lose even one customer! I ordered and paid for same day shipping. The next day my order was send to the complete wrong address. 1-800-flowers has a terrible customer service department that likes to make excuses. They would not honor their satisfaction guarantee and I got the run around for days when I asked for a refund. Their goes my $60.00. Since I got no where, I am filling a fraudulent claim with Visa and they will get my money back. read full review »