After having my Exxon Mobile account for quite some time, and never making a late payment, or being over the limit, I was "rewarded" by an finance charge increase from 11% to 25%. I promptly called to "opt out" of this increase, which caused CitiBank to close my account. Now that my account is closed, even though there is a balance due, I have been blocked from looking at old statements on-line, emailing customer service, etc. Also, I had a rebate balance on my account which was taken back by Citibank. The only reason I opened... read full review »