I have ordered from this company for a few years now and had no problems. However, this year in April 2009 I ordered my son's grade 9 package. First, I recieved a call stating that they had sent me the wrong package and to refuse delivery and once it was returned to them they would send the correct one. Having had a good 3-4 year history with them I thought "no problem". Big mistake! I keep calling every few weeks and was told they were investigating it. I kept getting sent to a back order office and no one knew what was going on... read full review »