Exactly 7 minutes after I placed an order for a WD 2TB external drive on November 13, I noticed that the model number did not match the photo shown at eCost's site and cancelled the order. It was after-hours, so I followed up with a phone cancellation first thing the next morning. The eCost rep acknowledged the discrepancy and said she'd notify the "warehouse" immediately to cancel. Two days later, I was notified that my order had been shipped and phoned eCost again. The rep told me that I would have to accept the item and... read full review »