I can say as an executive of my own company that you can try but you can't always please everyone as a company. Now, having said that, Edison doesn't eve try to provide customer service. They just tell their employees to say, "Sorry, there is nothing I can do." My favorite part is that you have to go through a process to speak to a supervisor. They actually refuse to let you speak to someone of authority. My issue was that I moved into a 3, 000 per month condo. We were told we had till the end of the month to switch... read full review »