When it comes to stains, The RoomStore's 5-Year Furniture Protection and Extended Warranty Plan covers visual stains only. If you have a smell that goes along with that stain, be ready for a foul surprise and some stinky customer service. Tim, a customer service manager, reported The RoomStore NEVER COVERS CLAIMS REGARDING ODORS...even if the odor is a result of an accident otherwise covered in the warranty. For example, Tim informed me pet urine may be cleaned under the warranty, but if a urine odor remains after the visual stain i... read full review »