After being a satisfied customer for over 2 years I decided to cancel as I no longer was using the service. The first time I called to cancel, after spending over 30 minutes repeating my desire to cancel and dealing with scripted "required" Q&A sessions, I though I was done. No. Vonage conveniently forgot to record the cancellation and I had to do it all over again a month later after I was billed again. The second time I got a transaction number and names. Next time I need VOIP service it definitely won't be with Vonage. read full review »