Ordered a $150+ funeral arrangement online on behalf of myself and 3 friends for delivery one day prior to the body viewing and received a confirmation. Upona arriving at the viewing there were NO flowers. A call to FTD only did not provide results--the only solution was to cancel the order. A day later a charge hit my credit card. I called FTD again and the rep explained that a credit was being processed. I asked about the service failure and all she could say was that the florist screwed up. Absolutely no consulation for the embarassment... read full review »