I have a service warranty from Sears to cover a Maytag Neptune Washing Machine. This company DOES NOT KNOW HOW TO PERFORM CUSTOMER SEVICE ON ANY LEVEL! Over the past 5 years we have had service performed on this machine 5 times. The process is maddening. First you have to call SEARS 4 MY HOME and try to get a live person...this takes up to 20 minutes of trying various answers to a computerized system that is designed to frustrate you to the point you don't want to continue. Then when you finally get a live person they may or may not ask... read full review »