BEWARE! On 12/1 we purchased an item from Mercantila.com that was to ship by Christmas. Within minutes, we received an email that the item would be delayed until 1/12. We immediately emailed to cancel, and then spent the next 48 hours trying to reach customer service to cancel by phone. No one picks up the phone at customer service. That is when we discovered the numerous complaints at the BBB, and we called our credit card company to discover we had already been billed, despite our cancellation, and despite the item not being shipped yet... read full review »