This is the worse service from compny tht i've ever hd. I'm typing with my new keybord tht is defective. I was trying to do is get replcement. The letters 1qaz (using on screen keybord thru Accessibility on my computer to give the defective letters). It took 1 hr and 15 min for them to authorize a replacement. Everything I use is Dell, but no more. Was getting ready to order a new computer from them until this experience. read full review »