I bought the most exspensive backpack in the store because the manager at the time reccommmended it as the best made. 6 months later I bring it back to the store after light usage. It had a huge tear on the zipper. there was no store manger on duty so I talked to an assisstant manager. I wanted a refund or a fair exchange, The assistant said to me, he couldn't do a thing. A few months later my dad found out and tried fixing the problem himself. He talked to Randy Zaefer the co-manager, and Randy replied, "there's nothing I can... read full review »